Candidatul ideal
The ideal candidate demonstrates and encourages ownership of service and proactive behaviours in self and team. Champions employee experience initiatives resulting in a highly engaged team. Excels in their individual and team contribution to KPI's and consistently delivers exceptional customer experiences, building on flawless fundamentals. Engages in self and team development and seeks service improvements always putting safety first. Embraces change initiatives in close collaboration with team members, encouraging the same of direct reports.
EDUCATION and EXPERIENCE
- Preferred FM related experience including QHSE
- Experience within a Facilities Environment. Practical experience managing contracts, working with supply partners to deliver a seamless, integrated service operating to processes and procedures
- SKILLS
- Fluency in written and spoken English language
- Strong interpersonal, written and verbal communication skills
- Good People Management skills, prioritises team workload, whilst encouraging team development
- Possess a high level of IT literacy
- Supports team members with decisions on routine matters encouraging innovative solutions, instils team ownership and pride
- KNOWLEDGE
- A strong understanding of good health & safety practices and promotes a strong Health & Safety culture
- Good understanding of building management systems and processes
- Awareness of the facilities management industry
- Basic financial awareness
Descrierea jobului
Hi, we’re CBRE Global Workplace Solutions! We believe our working spaces should allow everyone to
feel comfortable, productive and inspired in their working environment. Because when people feel
inspired, great things happen. We’re one team at the heart of the workplace providing Facility Services
across EMEA. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront.
The main attributes of the role are:
- Manage the Reception Team and the reception processes, leading the team for seamless operations and excellent client service. Provide training, guidance and back-up based on need.
- Manage the office environment by leading regular site checks, review of subcontractor service delivery and provide solutions on demand.
- Print badges of new hires/ loaner badges etc. at direction and maintaining records as per security policy
- Liaise with various Client departments, providing solutions for miscellaneous requests
- Office management – orders for client (furniture, technical equipment, plants, etc.); help client in online orders to be submitted via Intrepid; parking places, keys, entrance cards management.
- Assess, follow and implement CBRE standard processes and procedures (operational, sourcing, finance, QHSE, etc.) as per CBRE guidelines. Liaise regularly with both account and local operational teams.
- On request of the client/CBRE, pre-sourcing activities (looking for the suppliers on the market; collecting offers for purchases preparations.
- Coordination of repairs, maintenance, rebuildings; services to be ordered acc. to the agreements or ad-hoc. Contacts with the suppliers and the cleaning company.
- Supervision of the office equipment (proper usage, planned maintenance): access control, cctv, ups and A/C units in the server room and all other equipment in the meeting rooms, entertainment room, kitchens and toilets.
- Manage ticketing system CBRE My service – provide support to client employees, closeout tickets as per agreed SLAs, follow up on progress and issue on request reports.
- Office onbording for new joiners.
- Business continuity planning duties
- Implement dedicated QHSE procedures, report EHS incidents and supervise the safety equipment & planned maintenances for it
- Eco and HealthAhead initiatives.
- Supervise small works conducted in client’s space as per service matrix or on demand after manager’s approval.
- Supervision of the safety equipment planned maintenances
- Placing orders in CBRE system – management of procure to pay process
- Any reports requested by CBRE and the client.
- Improve and stabilize client relationship and grow CBRE’s position within the client’s organization.
- Identify and implement project works together with the designated CBRE support teams.
- Develop and implement a sustainable service delivery strategy based on client’s potential and needsAbide by the company’s values and ensure proper adherence of oneself and one’s team
- Our offer consists in:
- the opportunity to work for the facility management division of the biggest real-estate company in the world
- the chance of delivering results inside various client sites, in a corporate and procedurized environment, being exposed to international management team members
- attractive salary and growing opportunities
- a professional and fast thinking team inside CBRE GWS
