Overview
GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.
We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.
Are you one of us?
GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team.
For more information please visit us on GEP.com or check us out on LinkedIn.com.
What you will do
- Document and categorize number and frequency of incoming requests from internal stakeholders and external suppliers via various contact methods (phone, email, chat or other web request)
- Provide customer service and quickly respond and resolve client queries
- Show strong initiative, attention to detail and ability to interpret and resolve problems
- Possess ownership and drive to bring all issues pertaining to specific clients to a closure to maintain service level agreement
- Coordinate with other focused personnel within the support team, such as order processors, invoice reconciliation, and the competitive bid team to report any issues or chronic customer complaints
- Work toward continuously educating users on Procurement processes and functionalities
- Support clear understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis
- Willingness to learn and be involved in special projects as required
- Maintain good level of public relations with outside suppliers as well as a strong partnership with internal users
What you should bring
- Fluency in Dutch and English on a business level
- Highly effective communication skills and the ability to build relationships with variety of stakeholders & suppliers
- Good problem-solving skills
- Customer-centricity
- Ability to take ownership even in an ambiguous environment
- Team player, highly motivated, positive, can-do attitude
- Knowledge of P2P / AP processes & tools (end user functionality) would be a big plus