Candidatul ideal
What will make you a good fit for the role?
Knowledge, Skills, and Attributes:
- Meticulous attention to detail together with good organization skills
- Excellent understanding of business needs and expectations
- Consistently deliver quality service
- Team player who contributes to the success of the teams they engage with
- Excellent client centricity
- Ability to build solid relationships with internal and external stakeholders
- Excellent written and verbal skills
- Academic Qualifications and Certifications:
- Completion of a basic degree is preferable
- Working towards completion of an ITIL certification is preferable
- Work Experience
- 3 and more years’ work experience in a related environment
- Join our growing global team and accelerate your career with us. Apply today.
Descrierea jobului
Want to be a part of our team?
The Senior Contract Lifecycle Administrator is responsible for all high to very high value/complexity contracts.
The Senior Contract Lifecycle Administrator makes recommendations and decisions on handling new scenarios of contracts and would consult the Contract Lifecycle management team for advice when required working at NTT
Key Responsibilities
Contract Activation - Senior Administrators are required to administer contracts for clients, vendors, and/or Sub-Contractors, including renewals. They are in charge of Contract loading and processing High to Very High-Value Complexity Contracts.
- Contract Details
- Ensure the correctness and completeness of contract information and data by verifying all subcomponents and documents of the contracts are included and that all details are completed, validated, and correct.
- Provide a Senior Administrative function to the Contract Lifecycle Management team, including coordinating meetings and dealing with Group, Region and Country Contracts queries,
- Ensure that all relevant Tier 1 Tools and CMDB tools are up to date with correct and accurate Contract Data
- Administer contract data for high value/complexity clients, vendors, and/or sub-contractors.
- Manage the activation of the contract for servicing as per the Company activation policy.
- Ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process
- Investigate or correct any identified errors or discrepancies or escalate for resolution
- Ensure that client contracts are updated with the latest sales order detail and that invoice amounts are updated accordingly. In some environments this will extend from the quote to order process to pre-sales and post-sales and may include dealing with service product inquiries, ensuring the resolution and escalation to the necessary third parties for resolution.
- Contract Renewal Triggering
- Keep track of contract renewal dates ensuring they are renewed before expiry
- Escalate details of renewals that will not be executed on time to the Senior Contracts Lifecycle Coordinator
- Contract administrators keep track of contract renewal dates and they ensure that contracts are renewed before they can expire. They escalate details of renewals that will not be executed on time to the Contract Manager.
- Ensure Renewal packs are being produced within allotted OLA’s
- Adhere to the On-Time Renewal Percentage and maintain an above 95% pass rate.
- Vendor and Sub-Contract Administration
- Contract Administrators also contribute to the administration of vendor contracts which includes sub-contractor contracts. They ensure that back-to-back contracts exist where required for client contracts and they track, and process associated back-to-back costs.
- When client contracts need to be updated, Contract Administrators will obtain required information from vendors and sub-contractors including quotes and product end-of-life data from vendors to update schedule detail. They ensure that all vendor contracts are renewed when required.
- Contract Invoicing
- Contract administrators will determine the amounts that need to be invoiced to clients and invoicing of new sales orders and ensure that this information is updated in a timely manner. They will collaborate when required with the Account Receivable teams to ensure that invoicing is processed according to contract agreements.
- Contract Reporting
- They prepare and distribute required reports including renewal schedules, client schedules, contact lists, etc. They assist with the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy. They use their renewal plan to prepare renewal documentation for distribution to the relevant clients.
- Data administration
- They ensure that the relevant systems are regularly updated with the specific information from the contracts lifecycle management process. The Contract Administrator will also ensure data correctness and consistency across all documentation and systems. They are therefore required to take ownership of the data integrity. Where they identify errors or discrepancies they will investigate and correct or escalate for resolution
- They also assist in resolving queries relating to the data itself and assist team members to access the data
- Ensure the preparation and management of all relevant system and vendor maintenance reports and review system data for accuracy.
