ServiceNow Product Manager in Bucuresti

Description & SummaryYour future role:A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.Your future role:Design ServiceNow solutions that maximise business objectives using ServiceNow product capabilitiesManage a backlog of enhancements to the ServiceNow platform to align with the vendor’s roadmapCreate and continually improve workflows that optimise administration and maintenance of the ServiceNow products to reduce overhead and maximise resource capacityParticipate in portfolio and technical governance to minimise technical debt and ensure all changes to the product(s) are aligned with leading practicesWork as a team of product managers and solution architects to deliver a roadmap of improvements for the ServiceNow platform ecosystemApply if you:Job Requirements and Preferences:Minimum Years of Experience:6 year(s) of relevant experiencePreferred Qualifications:Degree Preferred:Bachelor DegreeCertification(s) Preferred:CIS - IT Service Management, CIS - Service Mapping, CIS - Discovery, CIS - Event Management, CIS - Cloud, Management, CIS - Financial Management, CIS - Project Portfolio Management, CIS - Software Asset Management App., CIS - App. Portfolio Management, CIS - Vulnerability Response, CIS - Security Incident Response, Certified System Administrator, Certified Application Developer, or CAS - Performance Analytics.Preferred Knowledge/Skills:Demonstrates intimate level abilities and/or a proven record of success as a team leader in the following areas:-Managing or leading ServiceNow projects and operations in a large multinational organization;-Driving and supporting the technology direction and strategy;-Delivering roadmaps and product/service leadership for the ServiceNow platform and applications;-Making recommendations to leadership on strategic imperatives to align the IT organization with firm strategic objectives to establish IT is well positioned to deliver on the objectives;-Negotiating policy in support of delivering the ServiceNow roadmap and IT investment requests;-Driving prioritization of IT initiatives to incorporate business priorities into the governance process and technology prioritization for the IT budgeting process;-Owning the digitization and enablement of business processes on the ServiceNow platform;-Developing, owning, and improving strategic relationships with sourcing vendors and vendor management;-Influencing others by facilitating dialogue, providing suggestions and/or solutions to meet customer needs; and,-Leading a high performing team within a rapidly changing environment by taking an active role in the coaching and development of staff as well as identifying skill development needs and training staff to raise skills/core competencies.