Storage Senior Support Engineer in Iaşi

Return to job searchPrintable FormatJob Description - Storage Senior Support Engineer (21000KLB)Job DescriptionAll over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers.From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracleStorage Senior Support Engineer-21000KLBApplicants are required to read, write, and speak the following languages:EnglishPreferred QualificationsThis vacancy is for a Senior Engineer to support the SVOS Storage and Virtualization products. Our portfolio includes fast growing products with the Storage Drivers and Connectivity, Solaris Cluster, Virtualization (OVM/OLVM), Private Cloud Appliance and ZFS Storage Appliance. We have a lab environment in the building that gives you the opportunity to touch and feel the environments you are supporting and the greatest learning and development environment at your disposal. If you are great working in a customer service environment, enjoy the challenge of solving problems and you are willing to learn and develop your skills, this job is for you. Responsibilities: Remote technical support using phone, email, and web applications technologies for Storage Drivers & Connectivity, Virtualization and Solaris Cluster products assisting customers in addressing their needs in a timely, professional manner. Filing and tracking product defect reports and enhancement requests and working with engineering team through resolution Proactive and reactive Escalation management including regular monitoring and reporting of open Executive-level escalated issues and coordinating Support/Development resources to expedite resolution Ensure proper implementation of corporate programs and processes. Propose training plans for team members by assessing daily work. Writing documents for our knowledge base, tracking and processing the comments on them. Constantly develop and grow your technical skills and abilities for providing high quality service to our customers. Display and maintain high level of professional behavior at all times. Work on weekends / holidays as per the duty roster from time to time. Qualifications & Skills Requirement: Technical degree i.e., BS Computer Science/Management of Information Systems/Science/ Engineering At least 4 years of working on Solaris /LINUX, Red Hat platforms administration. Knowledge of Storage concepts (RAID) and Storage protocols (iSCSI, SCSI, FC) and Networking concepts Knowledge of Solaris Cluster functionality and principles Experience with Virtualization (OVM/OLVM) and Cloud (Public or Private) environment Experience with C/Python/Java programming is a plus Skills in troubleshooting, and problem resolution Good customer interaction and organizational skills Good verbal and written English Language communication skills (German, Italian Spanish, or French is a plus) Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salaryverification, professional references, education verification and professional qualifications and memberships (if applicable).As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Job:SupportLocation:RO-RO,Romania-BucharestOther Locations:RO-RO,Romania-IasiJob Type:Regular Employee HireOrganization:Oracle