Supportability Program Manager in Bucuresti

Supportability Program ManagerBucharest, Europe /Product – Technical Support /Full-timeApply for this jobAt UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.We make robots, but we hire people. Would you like to be part of this journey?Your Mission: You will be responsible for design, delivery and support of strategic programs from a technology perspective. This role sits between our technical support organization and our product engineering organization and focuses on making our products and our support experiences for our customers and partners better. You will serve as Champion for Tech Support and the customer’s support and product experience.What you'll do at UiPath:Identify and scope program requirements(problem statements, proposed answers, timescale, cost) and then manage through delivery to sign-off completeReview Development bug databases to ensure Tech Support solutions are createdDrive development of Tech Support content to be used by customers and internal support engineersBe the technical subject matter expert for all training materials for Tech SupportWork with Tech Support to identify top case drivers and drive improvements into DevelopmentProvide detailed analysis of where problems exist and form business solutions to resolveWork with Launch Team (Development, Legal, Marketing, Sales etc.) to identify product support risk for launchesReview design specs and test plans to identify support gaps and anticipate support scenariosWhat you'll bring to the team:3+ years of direct or related experience in Technical Support or Supportability roles 3+ years’ experience facilitating solutions between business and technical teams in Technical Program, IT, and/or Project ManagementExperience working with technical support and support delivery organizations a plusBachelors’ degree in Business, Technology, or applicable fieldUnderstands the importance of building strong working relationships, team playerEqually comfortable digging into business requirements, as drilling into architecture with development teamsEffective written and verbal communication, strong organizational, presentation, and customer service skillsAbility to understand deep technical issues and identify improvement opportunitiesAbility to quickly master technical concepts and propose solutions and process flowsLife at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and learn a great deal.