Technical Support Engineer (Cloud & Service providers) in Bucuresti

Job Description

Technical support engineer provides support and troubleshooting via telephone, email, and web conferencing to Cloud & Service Providers.


  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation;
  • Fortify client relationships focused on 100% customer satisfaction;
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool;
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers;
  • Perform troubleshooting and analysis, including log file investigation.




The ideal candidate will possess the following:



  • Fluent English (reading/writing/speaking);
  • Good knowledge of Windows Server OS and systems administration;
  • Good knowledge of TCP/IP;
  • Good knowledge of Microsoft SQL;
  • Experience with any of the following will be a plus: Linux / vSphere / Hyper-V / Powershell / SAN;
  • Experience in troubleshooting will be a plus;
  • Demonstrate analytical and problem solving skills;
  • Ability to quickly learn, understand and explain technical information;
  • Ability and desire to take ownership of client issues through resolution;
  • Excellent time management skills;
  • Ability to work in a fast-paced environment


Additional Information




  • Competitive compensation and benefits package;
  • Modern office with free fresh coffee, fruits and snacks;
  • Flexible benefits package which includes premium private health care and dental services for you and your dependents, transportation allowance, and parking;
  • Wellness program including gym membership, massages in the office and company sponsored sports activities;
  • An exceptional mature working environment with cool breakout & play areas and team building activities;
  • Training and development opportunities to further progress your career;
  • International environment where you can learn from multiple cultures working in the same office;
  • Gamification (internal rewards and recognition achievement based system).




Datele de contact vor fi vizibile dupa ce veti aplica!

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