1st Level Assurance - English and Spanish in Craiova

1st Level Assurance - English and Spanish Choose to work in a dynamic and young team! Adecco Human Resources is recruiting an1st Level Assurance with English and Spanish, fully remote for one of the well-known clients in the telecommunications industry. You will:Be responsible for the coordination, support, management, and execution of 1st Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.Constitute first/ single point of contact for specific software and hardware solutions delivered to customers.Be responsible for the opening of customer trouble tickets and receiving orders request, in various types of applications.Detect any events related to specific service performance or quality provided to the customer, report them, and act accordingly, in order to tackle them.Initiate functional issues of incidents, trend analysis of end-user performance and faults to early identify customer incidents or problemsActively participates in the development of new solutions to implement customer requirementsTo be successful in the role you must have:Understanding of telecommunication networks and network elements or being passionate about technology.Proficient in English and Spanish - written and spoken (B2 Spanish)Ability to react quickly, communicate and collaborate.Perseverance, interest in documenting and problem-solving, practical spirit, advising, helping, and developing others, tact, understanding, ambition, self-confidence.Analytical technical thinking.Availability to work in 24/7 shifts.