Customer Care and Retention Specialist in Bucuresti

Customer Care and Retention Specialist – Remote Role in Latin America… Do you speak English at an advanced level?… Are you a kind, helpful and patient person by nature?… Are you looking for THE place to start your career, make friends & have fun?Grow in the Company of Friends!Your skills & personality:➢ Punctuality, willingness to work in shifts;➢ Excellent communication skills and patience;➢ Fun to be around with;➢ Creative & flexible mind;➢ Proactive and a great team player;➢ Friendly and intelligent – seriously, we have a test for that Within the first 6 months you’ll…➢ Mееt & greеt your nеw collеaguеs аnd buddy whilе tаking pаrt of thе induction progrаm➢ Dive right into our training progrаm аnd quickly stаrt dеvеloping аn undеrstanding of our compаny’s systеms аnd work procеdurеs➢ Act аs а junior customer carе representative and start tаking cаlls аnd drive consultаtive, quality conversаtions with customers in order to solve the 1st level complaint analysis and troubleshooting➢ Provide product information and usability assistance based on Request Fulfillment.Before 12 months you’ll…➢ Become a senior customer care representative and take initiative in maintaining vigilance upon all customer interactions in order to identify and escalate in a timely manner all fraudulent or abusive attempts➢ Tap into the knowledge you’ve been building in order to provide live help to customers by chat.After 12 months you’ll…➢ Put on your hat of specialist customer care representative in order to train and motivate your pears;➢ Become a pro in analyzing all incoming automated or system generated alerts, and taking appropriate actions➢ Put down your headphones and interact with customers more by email and less by phone;➢ Prove us that you are ready for the next step in your career, to take on new opportunities in a closing role within the company.What we offer:➢ International company with international mindset➢ Unique team spirit and informal work environment➢ Training opportunities and career growth program➢ Work with talented and collaborative coworkers who will support you and help you grow➢ Additional perks as part of our culture: parties, team buildings, diverse Fun at Work activities every month.