Endpoint Operations Manager in Constanţa

Our Internal Business Application Centre (IBACentre) team offers you the opportunity to support our core business functions by implementing applications that enable more efficient work and the delivery of top-notch services. Our team focuses on managing core and global business applications, ensuring their continuous operation, handling customer relationships, and incidents with precision. Innovative and technological projects are our daily business.  We provide customers with the highest quality guided by integrity, objectivity and investment in data, tools, technologies, products and services. We believe that with non-obvious combinations of skills, experience and technology, we can actively participate in shaping tomorrow. Currently we are looking for: Endpoint Operations Manager A career in Information Security, within Internal Firm Services, will provide you with the opportunity to develop and support our internal security technologies and services across the entire global and local PwC network. You’ll focus on being at the forefront of designing, developing, and implementing information technology including hardware, software, and networks that enhances security of internal information and protects our firm's intellectual assets. Your future role:  A role within the Endpoint operations team requires initiative and ability to make significant, independent decisions as well as excellent customer service skills related to the following duties: assist countries in deployment of Endpoint security solutions, resolve complex issues, including through cooperation with vendors, tune and maintain capabilities of Endpoint security solutions, drive reporting and operational excellence through day to day Endpoint security tools management, monitor security solutions on a daily basis, identify and resolve issues, dispatch and process requests coming from the territory-level security organizations in relation to supported security solutions, trace the quality of provided service, report Key Performance Indicators, and work on service quality improvement, the core areas of focus are around Endpoint Protection & Endpoint Security (Advanced Malware Protection,Signature Based Antivirus,Disk Encryption,Endpoint Firewall,User Rights Management), operating systems and Infrastructure Security Operations, leading projects related to the continuous service improvement, coaching and mentoring of the team on both technical and non technical matters. Apply if you: have minimum 6 years of professionals experience, understand the IT infrastructure and information security environment while supporting a wide range of firm technologies are contributing to the development of new subject matter experts or technical domain specialization, resolve problems with multiple stakeholders by continuously applying significant independent judgment and by collaborating with others, have working knowledge of the following operational areas; Server OS and virtualization, Antivirus & Anti Malware solutions management, Scripting (ideally Powershell), Endpoint Detection & Response (EDR), Privileged Access Management, Vulnerability and Patch Management, SIEM tooling, ITSM processes knowledge (ITIL foundation certificate is a plus), have experience in running end to end IT related projects (PRINCE2,Agile,SCRUM certifications are a plus), understand the IT service life cycles (related ITIL certifications are a plus).      By joining us you gain: work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave, development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker, medical and wellbeing program - medical care package, mindfulness, psychological support, education through dedicated webinars and workshops, financial and legal counseling,  possibility to create your individual benefits package (a.o. lunch pass, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,  3 paid hours for volunteering per month,  additional paid Birthday Day off, and when you start enjoying PwC as much as we do, you may get a bonus in exchange for recommending your friend to work with us. Recruitment Process:  apply,  talk to our Recruiter on a short HR screening call, get to know each other better during an interview with the recruiter and hiring manager.