Field Service Engineer in Dej

Job DescriptionProvide L1 & L2 on-site support (PC and Mac) including:Configure, deploy, troubleshoot and support PCs and Macs to Publicis Re:Sources standardsUse remote solution Bomgar to apply software upgrades, system changes and amendmentsInstall, configure, and maintain hardware components as requiredDiagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of these issues and classify their level, priority and natureDocument procedures, standards, best practices configurations, settings, installation sequences and roll back instructionsMaintain computer, telephone and audio-visual equipment in the agency meeting roomsPerform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment according to Publicis Re:Sources standardsProvide ad-hoc basic IT user training as requiredReview open calls (Incidents and Requests) and action them in order of priorityUpdate Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progressEscalate issues and involve other Field Service Engineers wherever required in order to resolve issues as quickly as possibleEnsure that assets are correctly updated and in the correct status in Service NowLiaise with other teams when required to fix technical issuesEnsure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem ManagementParticipate as required in agency integrations, technology projects and desk moves.Any other duties designated by the Field Services Team LeaderAct as 1st and 2nd line on site support for agency users.Liaise with Service Desk, Field Service Engineer Team, Service Delivery Managers, Infrastructure Team, 3rd Party vendors, Groupe IT TeamsQualificationsExperience/Qualifications/CertificationsGeneral academic achievement GCSE/BTEC/A Level and/or equivalent in an IT discipline.Microsoft or Apple qualifications desirable but not essentialHands on experience with different desktop based and networking technologiesHands on experience with different mobile technologies (Smart phones, tablets etc)KnowledgeGood working knowledge of Microsoft or Apple desktop products and Operating SystemsWorking knowledge of Microsoft Office suite of productsIs aware of compliance and regulations as a framework for IT activities.Skills (including technology)Desktop/laptop hardware technologies and common fault-finding techniques is desirableEfficiently manages workload and projects within set timelines and to agreed budget, achieving set objectives.Attributes/behavioursPassion for IT, new technologies and a willingness to learnEmbraces creativity, innovation and is open to new ideas.Ability to clearly articulate solutions and suggestions to othersWorks cooperatively and flexibly with other members of the team.Adapts well to and is energised by change whilst maintaining focus on key business goals and personal objectives.Additional InformationAs part of our dedication to create an inclusive and diverse workforce, Publicis Groupe is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity or religion. As a Publicis Re:Sources employee, an array of benefits are offered. The learning opportunities are endless and you will be a part of a game-changing and world-class organisation that encourages outside-the-box thinking and empowerment to know that the world is your oyster when it comes to your career.