We are a UK company setting up a division in Pitesti, Romania.
The Parts Advisor position is to respond to Email queries from customers, advising them to the correct products and online listings.
As we are experiencing higher volumes in online sales, our recruit needs to be able to handle emails and you need to be a fast typist of at least 40 words per minute.
Furthermore at a later stage we are considering telephone support.
Parts Advisor for Online & In-Store Sales will be required for the following:
Excellent communication skills.
Experience in telephone support.
Have the ability to advise people of varying skills and aptitudes.
Be punctual,reliable, flexible and conscientious.
Fast and accurate keyboard skills.
It is essential you can work in a high pressure and busy environment while still displaying the professionalism required.
Be available for cover in alternative shifts when called upon given a reasonable notice.
Develop and maintain high standards of customer service to maximise the sales of parts.
Ability to handle a high volume of inbound enquiries from our trade, retail and online customers who want to place an order or need quotes on our product range.
Use sales skills, parts knowledge and customer relationship ability to close the deal on quotes so that customers do not go anywhere else and upsell orders to increase sales while ensuring the customer gets value for money.
To contact our online customers to ensure the right parts are being dispatched to avoid returns.
Limit credits and returns by sending the right parts, the first time.
Ideally would have good IT skills to fully utilise our electronic parts catalogues, Previous knowledgeof MAMSOFT AUTOPART Software / or alternative car parts electron catalogues, however full training would be provided.
You will also be responsible for placing orders of required inventory for sale.
Good organisation, communication and team building skills as we are a close-knit team at our location.
The candidate needs to be comfortable in learning a wide of range of platforms that we will provide access to. We use many dealership programs to confirm fitment ETKA, Honda, Subaru, Mercedes, BMW, Landrover, Jaguar, Fiat etc.
We use Linnworks to handle orders, and a single private messaging portal to communicate with customers from our online stores.
Work will be monitored and accessed for quality control.
Located in Pitesti, Romania.
We are currently ygoing through an exciting growth period that has demanded the need for a bright and enthusiastic member to our team.
Salary /Rate: Negotiable
Term: Fixed,Permanent Position
Monday to Friday from 8.30am - 6:00pm
Saturdays from 8:30am - 5:30pm
Note: The candidate we seek is to be a vital addition to our team. The aim is to make a career from this job opportunity with room for development and progression