Senior Customer Operations Professional (temporary assignment for 2 years) in Bucuresti

Job DescriptionWe are looking for a new member of our Customer Operations team in Bucharest. In this role you will be dealing with challenges connected to deliveries of our products to customers. If you are a person who enjoys communication with various partners (customers, internal colleagues, external transportation partners) has an eye for the details and enjoys working with data, don’t hesitate and apply!Core Responsibilities:1. Order ManagementEDI Orders processing and super userFully understand and work within each customers’ specific framework to ensure customers’ orders are processed in the most efficient mannerManual order entry as required2. Customer claims and returnsInvestigate claims ensuring that required information is accurate and processed in agreed timelines, with necessary approvalsCoordinate the return of physical goods with customers, transportation company and warehouse staffCreation of credit and debit notes in SAP3. Reporting and presentationsManage and report on inventory levels (ATP reports), identifying out of stock and closed items, and communication to the wider team for their actionManage and report on quotations, proactively following up on overdue and variancesFill rate reporting to customers and internallyRepresent customers and their concerns in team & business meetings Customer Service and Logistics4. Customer Service and LogisticsAnswer customer inquiries to improve customer satisfaction levelsCommunication with 3PL and warehousing suppliers as appropriateAssistance with customer claims investigations where appropriate5. Change ManagementAnalyze internal partners’ and external customers’ needs to improve order management processesIdentify and deliver initiatives for improvements related to business processesPlay your part in our team succeeding!This role reports to the Senior Customer Operations Manager for HURO (Hungary&Romania) and provides support to the Operations team through displaying a commitment to the LEGO values, high collaboration with internal and external partners and attention to details.Do you have what it takes?Customer Service/Order Management, FMCG, or third-party logistics background preferredProven strong collaboration with internal & external teamsHigh attention to detail & accuracyFlawless communication and presentation skillsProficiency in Microsoft Office tools, in particular Excel and SAP (Must have)Problem solving skillsFluent language skills in Romanian&English#li-phWhat’s in it for you? Here are some of what to expect:Family Care Leave – We offer enhanced paid leave options for those important times.Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.