Service Desk and Incident Analyst in Bucuresti

You´ll be in charge of the following responsibilities:Grow and improve the enterprise monitoring environment by setting up monitoring & working out on scripts.Assist and provide expert best practices in adoption, expansion, additional use cases and in setting up monitoring items and jobs.Involve in Administration, Architecture, Agent management, dashboard, reports and alerts for monitoring & Job management tools.Assist with system upgrade planning and execution.Maintain current functional and technical knowledge of the platform and future products.Monitor and maintain monitoring/ job management tool performance, availability, and capacity.Create and maintain documentation related to architecture and operational processes.Apart from the above he/she may need to support other systems Zabbix, ITSM, data collection and automation tools etc. Continuously analyse platform behaviour and give recommendation for improvements (system/infrastructure).Work on duty if needed.What you bring?Adaptable and flexible to business demands;Ability to present ideas in user-friendly language;Strong written and oral communication skills;Self-learner in new system matters;Fast learner, energetic and enthusiastic .Must have technical / professional qualifications and expertise:Graduate from technical university (preferable);English written and spoke;Proven analytical and problem-solving abilities (logs analyzing, database querying);Understanding of systems architecture;Basic knowledge on Zabbix, Kibana, Grafana preferable;ITIL certification is a plus.Why Vodafone?We are certified Top Employer for the third consecutive year by the Top Employers Institute;We care about being a company dedicated to diversity as an engine of change;We want a more connected, inclusive and sustainable world;We use technology to reduce carbon emissions;We challenge and innovate to connect people, companies and communities around the world;With us you can be yourself, share inspiration, embrace new opportunities, thrive and make a real difference;Vodafone is committed to attract, develop and retain the best people by providing a motivating and inclusive workplace where talent is truly recognized and rewarded. We promote inclusion for all with the belief that diversity plays an important role in the success of our company. We actively encourage everyone to be part of our journey.Join Vodafone Romania today!Together we can!#LI-Hybrid