Service Manager in Constanţa

MS Office (advanced) As a member of Global Automation Competence Center, you will have end-to-end responsibility for full-service lifecycle of given global services, in terms of service delivery strategy, service operations and optimization. Other responsibilities include service level management, continuity management, performance management and capacity mgmt. for the given service. You will also manage escalations with regards to service delivery and align with internal Customers and other stakeholders accordingly. Responsibilities: Ensuring issue-free operation in accordance with ITIL by taking accountability of all service components and dependencies,Full responsibility for small to mid-size service scope, review and quality,Managing escalations in case of deviations,Managing service design and maintaining related service catalog items in ServiceNow,Implementation of the service improvement plan (SIP), capacity plans, availability plan, IT service continuity plans,Assuring the IT-based service quality in accordance with SLA/OLA,Deriving improvement measures and tracking their development and implementation,Communication Management with all involved parties and stakeholders. Qualifications:Problem-solving mindset,Basic knowledge in Service Mgmt. (Service Onboarding, Service Transition, Process Development, Continuity and Availability Mgmt., Service Reviews, Capacity Mgmt.),Experience in identifying process improvements and coordinating their implementation,International experience in service management,Understanding business and IT processes,Customer and service orientation,Strong interpersonal and organizational skills,Ability to work effectively across diverse organizations, groups, and functions,Flexible thinker able to operate in a dynamic environment,Fluent Business English (written and spoken),MS Office skills,Experience with process automation solutions will be an asset.