7197 - Sr. Engineer - Technical Support in Galaţi

Description Position at Wind River Wind River believes that some things are so important they simply cannot fail. That is why we exist. Wind River software has been running the computing systems of the most important critical infrastructure that demand the highest standards for safety, security, performance, and reliability. Found in more than 2 billion devices, Wind River is pioneering edge compute technologies to accelerate the evolution from automated devices to autonomous systems and we have a place for you!ABOUT THE OPPORTUNITYThe team you will represent is pivotal to Customer Success OrganizationYour contribution in this role will impact the success of Customer Support TeamThe focus of this role is assisting Wind River cloud solutions customers Interface & CollaborationYou will be an integral part of the CSO-RO groupYou will collaborate with Engineering and Professional Services ResponsibilitiesAssist customers with technical issues, including configuration and product usabilityGather required information and triage customer issuesLog analysis and root cause identificationDevelop and maintain excellent relationships with all customersManage numerous customer issues simultaneously and prioritize accordinglyDocument customer issues and resolution accurately and thoroughlyDevelop technical content, articles, and use-cases for on-line support siteProvide input and liaise with various internal groups regarding the product: Engineering, Documentation, Education Services, Product Verification, Professional Services, Sales, etc.ABOUT YOUCore Competencies & Demonstrated SuccessQualificationsDemonstrated knowledge in virtualization, Docker, containers, Kubernetes;Experience with cloud platforms such AWS and/or Azure;2+ years of experience with at least one of Python, JavaScript, Java, C/C++;Experience collaborating effectively across remote teams and time zones;Experience with GIT/GitLab, Jenkins, Jira;Excellent communication skills, both written and verbal;BSEE/BSCS or equivalent experience;OpenStack, and cloud computing;Linux platform working experience including kernel and user spaceExcellent interpersonal, communication (oral & written), and presentation skills;Excellent debug and troubleshooting skills;Excellent ability to handle a large volume of issues and prioritize accordingly;Ability to work in a dynamic, sometimes fast paced, customer facing environmentQualificationsBS/BA, BSCS/BSEE preferred, plus minimum 3 years of related experience;Minimum 3 years’ experience working in a customer facing, support role;Experience in virtualization and cloud computing;Functional networking knowledge: network stack, switching, routing, etc.Self-motivated, independent, and comfortable working directly with customers; Benefits & PerksCompetitive Benefits PackageBirthday and Volunteer Time offPrivate life, health and travel insuranceFlexible working hours


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