Responsibilities
- Works with Collection team to make sure specific actions are taken for the customer accounts – investigate deductions, performing reconciliations, assure accurate process of Manual and Automatic Payment Methods
- Works with Pricing and Rebates team and Treasury Team for accurate payment processing and posting.
- Permanently works with team members in order to find solutions for any query and provide continuous improvement for the process;
Activity:
- Booking of Incoming Payments:
- Bank statements
- Remittance advices
- Processing Outgoing Payments
- Supporting query resolution/dispute management:
- Telephonic and written communication with the customers / other departments
- Issuing, checking and sending dunning letters/Collection letters
- Perform customer account reconciliation/ bank reconciliation
- Follow up on accounts and on disputed item
- Support ad hoc requests from Business group and local units
- Assist AR Team Leader to prepare and submit reports to the customer as applicable
- SOP creation and updating
- Deliver the required data for audit purposes
- Making the accounting process controls established through the internal policies
- Ensure that critical metrics are met, and service is delivered to end users as encouraged
- Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
- What can we offer?
- Attractive salary;
- Stable job offers - employment contract;
- Work in a multicultural environment;
- Various trainings (initiating, soft skills);
- Possibility of development;
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Qualifications we seek in you!
Minimum qualifications
- Very good knowledge of English, C1
- Accounting knowledge – intermediate level;
- Similar work experience
- Work experience with SAP system (Advantage)
- Organized personality with attention to details and customer orientation;
- Accurate, logical problem solver;
- Ability to handle client on one-on-one basis, via e-mails and calls;
- Upbeat, proactive with ability to work both independently and as part of a team;
- Communicative and ability to learn;
Encouraged qualifications
- University graduate (Economic studies are an advantage);
