Content Editor in Bucuresti

Responsibilities Managing and optimizing the existing content of all written materials used by the Support Department and creating new content as required, uploading them onto the systems/applications used by the Support Department. Identifying and investigating any irregularities of content and/or written materials occurring within any system or application. Monitoring the activities in the Templar (mailer) daily and raise any irregularities. Creating new and maintaining/updating existing Oracle RightNow FAQ content, e-mail templates, pre-defined chat responses, and any other content to be uploaded onto system/applications as required. Creating and maintaining Chat Bot flows and content. Reviewing the relevance and functionality of all written materials and where appropriate, suggesting improvements and acting in an advisory capacity. Reviewing website content/feedbacks (FAQs) and analyzing contact category reports monthly to identify/highlight gaps and recommend adding/amending content. Providing administrative assistance to “Support Project ＆ System Coordinator” and “Projects & Communications Manager”. All tasks must be carried out through all brands, languages, and regulated markets. Technical Skills Required Microsoft Word, Excel, Dreamweaver. Oracle Digital Assistance/Bot Backoffice. Basic HTML. Oracle Service Cloud/RightNow (FAQ, E-mail, and Chat Standard text) – desirable . BOSS (internal back-office system), Mailer System Administration - desirable . Must have/Essential Skills Native /near-native English written and verbal communication skills. Internet, and/or e-commerce experience in Online content creation, monitoring, and management. Knowledge of MS Office-based systems, with emphasis on online publishing, MS Word and Excel. Analytical, logical, good mental reasoning skills, and articulate. Previous online content creation/editing experience, preferably for an online retailer/e-commerce site. Good interpersonal skills. Good time management skills and the ability to work under pressure. Ability to prioritize and organize various tasks. Good attention to detail, assertive, flexible, and creative. Ability to give and take constructive criticism. Independent thinker. Customer centricity, able to understand customer’s perspective. Nice to have/ Desirable Online gaming industry / Responsible gaming / Gambling regulation insight. Web Editor, Bot Content/Flow Editor. Basic HTML experience or higher. Web-based programming skills. Other languages.