- Answering phone calls in the mentioned languages, on a priority established by the team leader;
- Handling emails / web cases / chats, translating them into the appropriate language, depending on customer requirements, as per the service levels agreed in terms of response time;
- Troubleshooting IT problems (incidents) according to the Standard Operating Procedures (SOP) and process trainings;
- Accurate and complete documentation of all incidents, with accurate description of all troubleshooting steps followed;
- Sharing with all team members any knowledge acquired through end-user or resolver interactions;
- Attending training sessions;
- Arranging working schedule with colleagues flexibly, according to business needs.
- Successfully completing the training plan and passing the process knowledge test (PKT).
- Providing assistance to new colleagues whenever possible;
- Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date;
- What can we offer?
- Attractive salary;
- Stable job offers - employment contract!
- Work in a multicultural environment;
- Various trainings (initiating, soft skills);
- Possibility of development;
- Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).
Qualifications we seek in you!
- Technical Knowledge – Desktops and well familiar with troubleshooting issues with Desktops with main focus on Processors and Motherboards.
- Experience in installation and troubleshooting of different versions of windows desktop operating systems and Linux OS
- Advanced in MS Office (Word, Excel, PowerPoint) Windows
- Troubleshooting Ability – Proven skills in troubleshooting complex technical problems, both hardware and software;
- Comfort with Technology – Demonstrated Ability to research solutions and prepare SOPs for new technical problems;
- Previous similar work experience up to 1 year.
- Personal culture and client management expertise.
- High motivation and ability to learn.
- Ability to work under time pressure.