As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. [NYSE: EGHT] is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook.The Jira Administrator will be responsible for all Atlassian toolsets including Jira and Confluence. Under this role you will have to identify, facilitate, and implement changes to the Atlassian environment as well as to our internal deployment tools and processes using your technical knowledge. Also maintaining Confluence and Jira instances based on industry best practices will be required.
Manage the Atlassian Stack:
- Administer and manage a large instance of Jira supporting workflows in Jira, Confluence, and other release related tools
- Identify opportunities for process improvement and waste reduction including the creation of validators and post function automations.
- Make enhancements to metrics capturing and reporting capabilities both internal and external to the Atlassian toolchain
- Partner with cross functional teams to ensure compliance with Atlassian processes and workflows
Develop and Automate Internal Tooling:
- Experience working in a cross functional teams to improve automation of deployment activities and reporting capabilities
- Develop processes to integrate the Atlassian environment with other internal tools and systems through the use of plugins and APIs
Cross functional Coordination and Communication:
- Build strong relationships with cross-functional team members and business stakeholders to ensure alignment and consistency in practices
- Share business and technical learnings with the broader engineering and product organization, while adapting approach for different audiences
Mentorship of Others:
- Advise and train members of the team to maximize overall productivity and effectiveness
- Assist more junior members with identifying correct, current or future processes within the team to ensure the success of release tasks
- Onboard new users to the Atlassian stack and provide training for internal processes
Requirements:
- Proven experience of Atlassian Products( Jira/Confluence) admin experience
- Bachelor’s Degree or equivalent experience required
- Familiar and able to work with Agile working practices
- Experience developing plugins and macros for Atlassian Products
- Good verbal and written communication skills: internally, client-facing, and with senior management
- Knowledge of Unix/Linux, Big Data, SQL, and various other technologies
- Familiar with defining and measuring team success via data-driven metrics & reporting
- Ability to and proven success working cross-functionally
- Excellent communicator and highly adaptive
- Comfortable wielding influence instead of authority
- Analytical, but also empirical, and deeply dedicated to continuous improvement
- Finds creative way to execute even when there is no historical context or known path forward
- Ability to consistently achieve results, even under tough circumstances
- Ability to make decisions independently, driving towards the right solution
Working at 8x8:
- Industry leading, award winning technology and recognized on two Gartner Magic Quadrants
- Inclusive, supportive and collaborative culture yet with a winning mentality
- Encouragement and environment to make a difference
- Fun – check out our Instagram posts in the UK, Romania and the US, the smiles are real
- Deep passion for doing the best for our customers,
