Product Support Engineer
Bucharest, Europe /Product – Technical Support /Full-timeApply for this jobAt UiPath we see boundless potential in the way we live. It drives the way we work. Our culture is our most valuable asset, that's why it acts like a compass to us. We’re fast, immersed, humble and bold. And that’s not just words on the walls.Eliminating time-consuming tasks means people get to do more of what they love. It’s an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.We make robots, but we hire people. Would you like to be part of this journey? Your Mission: as a product consultant you will be responsible for UiPath software support in pre-sales and post-sales stages and support the customers by taking their feedback to enhance the product.
What you'll do at UiPath:
- Escalation point of contact for UiPath software support in pre-sales and post- sales stages
- In charge of the overall product support for discrepancies/bugs/ enhancements/customer education for our Robotic Process Automation software through standard channels email and ticketing tools
- Help Top customers with the technical tickets
- Feedback to the product team
- Escalation of bugs to development and Product
What you'll bring to the team:
- 2-3 years of technical experience (Development; Technical Support)
- B.S. in Computer Science/or equivalent degree
- .NET (C# or VB)/ Java/Python/SQL + node based programming is a perfect match
- Very good communication and customer presentation Skills
- Fluent written and spoken English
- Experience in application support or Escalation Support will be an added advantage
- Previous experience in RPA technologies is an added advantage
- Life at UiPath like a lot of startups, can sometimes feel like a roller coaster. It comes with changes and challenges, but also with the opportunity to shape how work is done, to have great impact and
learn a great deal.
