Quality Analyst - German - Hungary in Bucuresti

Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Position: German Quality Analyst Location: Remote/work from home from anywhere in Hungary Employment type: Full-time DUTIES AND RESPONSIBILITIES: Conduct Transaction Quality Audits Provide Feedbacks and suggestions for improvement (German and English language) Publish Dashboards at defined intervals Drive Quality and process improvement initiatives Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause) Analysis for process deviations, GAP Analysis & Controls Provide data inputs to internal stakeholders Stay flexible and available for ad-hoc business requirements Ensure Confidentiality, Availability and Integrity of Data Establish controls on transaction processing aiming for a Zero Defect Output Report and Publish Transaction Quality Metrics Provide coaching and feedback on QA findings Adhere and record maintenance to QMS Requirements Carry out Quality Initiatives REQUIREMENTS: Strong verbal communication skills in German language (C1) B2 English skills At least 1 year of experience in a contact center Wired LAN Internet access, Wi-Fi will not suffice A college or vocational school graduate or comparable work experience Excellent problem solving capabilities and lateral thinking skills Knowledge of usage of MS tools-Intermediate level Good Knowledge of QA Audit and Evaluation function Coaching and objection handling skills Good understanding of QA calibration Strong analytical skills Ability to handle pressure and a natural go getter Flexible working in shifts (07:00 to 19:00) Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage OFFER: Opportunities for growth in an international and multicultural workplace Remote work model Support to reach your full potential Comprehensive training Competitive compensation in line with the market