Position Summary
Right across the Pipera metro station, the Shared Services Centre was established in 2016 to support Samsung subsidiaries across Europe with Financial, Customer Service and HR processes.
Role and Responsibilities
What is the role about?
You will be part of a new team that will manage Cashback related processes for Samsung customers, across Europe. This position has primary ownership of ensuring that all cashback payments and associated reporting are completed on schedule and follow established procedures and policies.
In this role, you will mainly be responsible for the following activities:
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Collaborate with different stakeholders to ensure timely completion of project deliverables
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Perform a series of pre-defined checks over the documents submitted by Samsung customers
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Document and evaluate customer submissions for cashback requests
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Create claims and process payments
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Act as escalation point for complex issues
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Take ownership of customers’ issues and follow problems through to resolution
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Create and deliver various types of reports
Skills and Qualifications
Your profile:
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Previous experience in Client Support / back-office
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Proficiency in English
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Excellent eye for details and curiosity to investigate
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Flexibility / adaptability to cope with a dynamic working environment and a new project setup
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Customer orientation and great communication skills to interact with a variety of clients
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Experience with assisting customers remotely
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Demonstrated ability to independently solve problems and to work effectively as part of a team
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Good Excel skills
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Previous experience with SAP and CRM systems is a plus
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Experience in writing and documenting processes as well as work procedures is a plus
Why is Samsung SSC Europe the place to be?
The future that we wish to create begins with our employees. We invite YOU to shape the future with us. Being one of the best in the industry comes with hard work, but we also make it rewarding through:
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Performance bonus
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Meal tickets (15 RON / day)
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Lunch bonus, in addition to meal tickets (160 RON net)
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25 vacation days per year
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Private medical subscription
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Discount to Samsung products
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Support for continuous learning via in-class, online trainings and books (Bookster subscription)
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Gym subscription (WorldClass)
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Daily fresh fruits in the office
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Fun team buildings & team events
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