Job Description
Senior Database Support Engineer-20000NLDApplicants are required to read, write, and speak the following languages:English
Preferred Qualifications
RELATED WORK EXPERIENCE:
The candidate should have 5-6 years of experience in using and administrating Oracle Database server with strong knowledge of UNIX, Linux and/or Windows. Experience in RAC, DB Performance, or Backup/Recovery
TECHNICAL SKILLS :
- Strong knowledge of UNIX, Linux and/or Window
- Experience in RAC, DB Performance, DB patching/DB upgrades and Backup/Recovery is a must.
- Experience in one or more of the following technical areas is a plus:Oracle Security Products, ASM, Oracle Data Guard, Oracle Golde Gate, SQL Tuning, Corruption, ZDLRA, ODA, ADB
REQUIREMENTS :
- Based in Bucharest
- University Degree (preferably Engineering or proven experience)
- Fluent English. Any other languages (Italian, Spanish or French) is a plus
- Availability to travel and work onsite at customers
- Availability to work 24x7 Stand by and flexible hours (Out of hours and weekends).
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
