Subject Matter Expert in Timiş

Job Description
 

Job description:

  • Consulting travellers on valid legal and central directive instructions, as well as optimal travel tool usage;
  • Supporting travellers in case of tool and handling errors for the cloud-based travel solution and mobile application;
  • Providing hands-on and ad-hoc help/solutions to ensure a smooth business trip for Bosch travellers;
  • Any other tasks related to area of responsibility requested by direct superior.

Training responsibilities:

  • Hands-on-coaching, coaching;
  • Planning, organizing, creating/revise/maintain training materials and deliver trainings: general training, new releases, refresh and internal reports;
  • Coordinating knowledge management: KB Update & Maintenance;
  • Alignment with internal departments (Training, Quality, etc.);
  • Supporting related key user tasks;
  • Coordinating creation / update operational documentation.

Support responsibilities:

  • Providing support to associates for daily operations;
  • Mentoring and guiding agents through challenging situations and demanding customers;
  • Reviewing, test and implement new tools and procedures;
  • Training for associates when new tools and procedures are carried out;
  • Providing key user assistance when situations require it;
  • Solving low to medium complexity problems / escalations and maintain;
  • Solutions on Knowledge- base platform – in collaboration with quality Responsible;
  • Communication and measure follow-up in alignment with Teamleader;
  • Performing additional duties as required by the direct superior;
  • Identifying process optimization;
  • Participation in project meetings;
  • Project documentation (e.g. risk analysis, quality gates etc.)
  • Project documentation within bTravel project (process, docupedia, best practices);
  • Testing and improvement (mainly IVR) (Intelligent Virtual Routing);
  • Coordinating of support-related implementation activities for new countries;
  • Coordination implementation activities for new services and pilots;
  • Supporting for strategic development and global rollout planning (e.g new support regions);
  • Automation activities (evaluation of automation potentials);
  • Preparation of contracting (new country rollouts, new entities).


Qualifications

 

 

  • Bachelor's degree;
  • Language: English  - Advanced;
  • Good knowledge on MS office programs and great interest in IT applications, SAP knowledge and experience with cloud solutions is a plus;
  • Technology orientation;
  • Understand complex relationships and processing;
  • Process and goal orientation – display and playback of processes;
  • Analytical thinking - process understanding;
  • Proactivity and continues involvement;
  • Communication skills – empathy;
  • Attention to details;
  • Problem - solving skills;
  • Pleasure in documentation - structured way of working;
  • Willingness to travel;
  • Customer orientation and very good communication skills.

 

 

 

 


Additional Information

 

 

 

#LikeABosch Benefits:

 

 

  • Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
  • The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; 
  • Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 13 Ron;
  • Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexibile working hours, according to personal and business needs. Please discuss with your team Leader;
  • Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.            During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
  • Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
  • Relocation package - If you're being recruited from  more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply);
  • Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honor you with an attractive bonus;
  • Language courses - We invite you to learn new languages in your free time and get a discount of up to 600 Ron/module;
  • Professional development - Great opportunities to develop yourself within the company;
  • Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus; 
  • Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas. Your children will enjoy this benefit too, as they will also receive 150 Ron;
  • Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
  • Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 21 days;
  • Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio; See also: flexible benefits;
  • Internal communities - You are welcome to become an active member of our internal communities;
  • Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others; 
  • Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
  • Professional Development - Great opportunities to develop yourself within the company.
  • Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
  • International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
  • Diversity and multicultural mindset - More than 10 different nations are  represented  and  several  Languages are  spoken  by  our  colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
  • Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.

Contact

Datele de contact vor fi vizibile dupa ce veti aplica!

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