Your life at Ubi
The Technical Support Analyst offers second level support for all GNS services to all internal users. You will be responsible for the tracking of incidents and the follow-up of user requests.
Your main mission
- Provide second level support for Corporate & Online tools and infrastructure.
- Identify, research, troubleshoot and resolve technical issues associated with the above.
- Respond to customer requests via Service Now ticketing app, emails, and phone calls.
- Document, dispatch and escalate requests to 3rd level support.
- Create documentations and how-to articles in Service Now Knowledge Base, Jira & Confluence.
- Participate in IT projects.
The professional value you bring
- Customer service background and exposure in a multi-national company.
- Excellent customer service skills.
- Experience with Microsoft Office365.
- Knowledge of Linux commands.
- Networking (TCP/IP, OSI) exposure.
Nice to have
- CCNA and or Linux certifications.
The personal value you bring
- Excellent communication and writing skills and good interpersonal skills.
- Ability to make complex information accessible.
- Ability to make decisions autonomous based on the information available.
- Excellent command of English.
About us
Ubisoft’s team members, working across more than 40 locations around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. This ambition is very much embedded into our work here, at Ubisoft Romania, where we create games that reach millions of people worldwide. We’re working with top global Ubisoft studios on creating worlds that shape the entertainment industry - from Assassin’s Creed and Tom Clancy's Ghost Recon, to Watch Dogs, Just Dance and other exciting projects, yet to be announced. We are driven by the work we do and inspired by the fun we have while doing it!
We’re an equal opportunity employer and we believe that diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves.
Our colleagues from the IT department engineer and deliver reliable services & products for Ubisoft’s game development teams and for our player communities, as well as developing apps for internal, world-wide use.
Find us on Facebook, Instagram & LinkedIn, see how we do things, how we like to have fun and join us!