Customer Support Agent with Japanese in Bucuresti

As a Customer Support representative, you will be supporting our customers as a first point of contact and will be providing assistance to their issues. We will rely on you to actively listen to our customers and use your technical experience, passion and creativity to meet their needs. JOB purpose You must have an intense desire to provide great customer service with each and every customer interaction. Our customer service team provides customer assistance via voice, email, and chat interactions to customers around the world for a number of different software products. We are devoted to giving our partners exceptional service by demonstrating unmatched listening, problem solving, common courtesies and customer oriented communication. Primary Duties and Responsabilities Responding to customer questions in a timely and accurate way, via e-mail or chatIdentifying customer needs and be proactive when dealing with user issuesDocumenting issues that you deal with on a daily basis into the ticketing systemGathering and providing all the necessary in-depth data before escalation Qualification & Requirements High level of fluency in written and spoken Japanese + EnglishGood verbal and written communication skillsPositive attitude towards learningAbility to multi-task, prioritize, and manage time effectivelyAbility to follow communication procedures, guidelines and policiesAttention to detail Nice to have Interest in technology & video gamesSmartphone, tablet, operating systems, PC or Mac user experienceAbility to work as part of a teamEmpathic person What we offer Attractive salary packageMeal ticketsBonuses according to your performance.Keeping our employees’ healthy is important to us, therefore we offer Medical subscriptionBookster