Join a team recognized for leadership, innovation and diversity
The future is what we make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.
We have a great opportunity for a Lead Customer Experience Professional to join our Honeywell Building Technologies team in Bucharest! You will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will support service organization and projects by processing work packages / managing requests in a timely and correct manner.
Lead Customer Experience Professional Responsibilities:
- Processes a wide variety of maintenance related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, re-registrations, renewals;
- Initiate, get approvals (if necessary) and complete billing related to contracts;
- Analyzes and takes the necessary steps to resolve disputes (credit issuance and reflow);
- Perform business reporting based on business requirements, following the required frequency;
- Records and modifies internal purchase requests according to business requirements (direct and indirect purchase)
Qualifications:
- University studies, preferred ;
- Minimum 1 year experience in Customer Support, Order Management, or related;
- English advanced level;
- Experience with Microsoft Office tools
- Good organizational skills and attention to details
WE OFFER:
- A culture that fosters inclusion, diversity and innovation
- Market specific training and ongoing personal development
- Career growth opportunities;
- Experienced leaders to support your professional development;
- International work environment
If this is your dream role, then we'd love to hear from you!
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
