# 13412 Helpdesk support (Hybrid) in Bucuresti

Our partner's mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. They are a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes.As part of our growing product engineering team that is developing the product, automation infrastructure and tests all in one team, you will contribute to the infrastructure, tests and quality state of mind of the team and the product to enrich our coverage and make sure version releases are on top quality so our customers will be assured that the digital forensic evidence we are working with are solid.What is your mission?As a IT & IS Support Specialist you will provide enterprise level technical support.You will work as a team player in the support team and you will interface,and you will give a tech service to the company employees.What is your responsibility?Ongoing support for IT services via tickets, walk-ins, telephone, and remote sessions and our services supported:Windows, Linux, and MAC OS Endpoints: Laptops, desktops, Virtual Machines.Software and Applications, such as Salesforce, Monday, Zoom, etc.Office 365, Active Directory, Okta.Network printers and printers server IP telephony, conferencing equipment.Deep troubleshooting of hardware and software issues.Research, diagnose, troubleshoot, and identify solutions to end-user issues.Follow standard procedures for escalation of unresolved issues.User and mailbox management.RequirementsWhat are the requirements?Minimum of 2 years experience working in IT Helpdesk or Technician team, installing, and supporting:Windows 10 workstations: Deploying and supporting Windows endpoints.Active Directory: Users, computers, and group management.Virtual environment: creating and supporting Virtual Machines and Virtual Desktop InterfaceVPN troubleshooting.Knowledge and experience with SAAS services: Office 365, Exchange, Share Point.Service oriented, self-motivated, and a team player.Excellent written and verbal communication skills in English.Willingness to learn new IT areas and aspects.Benefits Private health subscription + hospitalization package Private dental subscription Gym subscription Vouchers/bonuses for special events (birthday, Christmas, Easter, etc) Meal vouchers of 35 RON/working day Ability to work with a global company and immerse in a variety of international projects with different cultures within the IT industry Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support


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