Accounts Receivable Collections – Process Associate – Spanish – Hybrid Bucharest in Bucuresti

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.We are inviting applications for the role of Accounts Receivable Collections – Process Associate – Spanish – Hybrid BucharestGeneral responsibilities • Bank statements, Remittance advices• Investigating and identifying details for the amounts received• Refund the CN based on the credit policy rule and customer sign off• Coordinating query resolution/dispute management:• Telephonic and written communication with the customers• Telephonic and written communication with the rest of the departments• Provide to AR team manager or customer several reports on the AR activity based on the request• Attend weekly cash calls with process owners where is applicable• Coordinating query resolution/dispute management:• Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition• Deliver the required data for audit purposes• Ensure critical metrics are met and service is delivered to end users as expected• Ensure timely contacts with clients via email/phone/fax for collection purposes• Follow up on accounts and on disputed items• Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader• Issuing, checking and sending dunning letters/Collection letters• Maintaining customer master data (new customer set up/ changes, etc)• Making the accounting process controls established through the internal policies (SOX)• Perform customer account reconciliation/ bank reconciliation• Provide copies of invoices/credit notes to the customer when requested• Provide required monthly reports• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises• Reporting periodical/on the spot regarding the activity process indicators• SOP creation and updating• Support ad hoc requests from Business group and local units.Qualifications we seek in you!Minimum qualifications • Accounting knowledge – basic level (would be a plus);• SAP knowledge (represents an advantage);Preferred qualifications University student/ graduate (Economic studies - may be an advantage)What can we offer? • Attractive salary;• Stable job offers - employment contract• Work in a multicultural and diverse environment with employees from over 30 countries• Genpact supports professional trainings and great career development opportunities• Free access to our award-winning learning platform • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts


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