Agent L1 Service Desk with Italian in Bucuresti

Your day to day:Ensure timely and effective resolution of end-user IT related issues.With these activities, you will have a great impact on our business:Takes internal customer calls,Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution.Collects data for internal reporting.Ensures service level agreements’ fulfilment;Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirementsWith these skills you are a great candidate:Team working skillsUnderstanding of solutions and correct management of problem solutionCapacity of taking care of the technical documentation and following the production, experimentation and deployment phase.Socially skilledItalian (C1 or above)English (B2 or above)Knowledge of Active Directory Operating Systems Knowledge Office Automation Software knowledgeServers, files, folders knowledge