Role Details Location: Romania Work Arrangement: Remote Type of Support: AI Support (Triage, Investigate, and Resolve Escalations), Optimize Customer Facing AI Systems Contract Duration: Full-Time, Permanent Training Schedule: Open to shifting schedules (subject to business requirements) Work Schedule: Open to shifting schedules (subject to business requirements) Expected Start Date: Immediately About Us Crescendo represents peak CX performance in the AI era.
We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.
More than that, Crescendo is about people.
We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo.
Welcome to what’s next.
This role sits at the center of Crescendo’s AI operations.
You will act as the control layer between production AI systems, partner environments, and internal teams, managing escalations, diagnosing platform and integration issues, and implementing optimization opportunities identified by Crescendo’s AI Quality, Operations, and partner teams.
Over time, this role will evolve into owning a portfolio of partner AI assistants, with accountability for ongoing performance, reliability, and continuous improvement across assigned partner environments.
You will work across live production environments to ensure Crescendo’s AI platform is stable, accurate, and continuously improving at scale.
This is not a traditional support role.
You will be responsible for diagnosing systemic AI and platform issues, coordinating resolution with Product and Engineering teams, and introducing safeguards that protect partner customer experience as the platform evolves.
In this role, you will collaborate closely with Product, Engineering, Operations, and Partner teams to ensure Crescendo’s AI systems remain accurate, stable, and trustworthy at scale.
They’re the standards we hold for ourselves, our partners, and each other.
Care for others: Empathy is a key driver.
When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress.
Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency.
Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas.
Hear others, lift others, keep learning.
Crescendo is proud to be an equal-opportunity workplace.
We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.
We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.
PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data.
By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .
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