Application Support Intern 1 in Bucuresti

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Job DescriptionThe Application Support Intern is a customer-orientated role which is responsible for assisting maintenance and implementation of system components deployed by IDEMIA and involves cross-functional interaction with Services. You will work closely with the application support team to troubleshoot issues, provide technical assistance to users, and contribute to the improvement of application performance and reliability.We are looking for: A team player who is self-motivated and capable of working independently. Someone who is eager and able to quickly learn new skills and technologies. Customer-oriented individuals, focused on resolving problems. Candidates pursuing a degree in Computer Science, Information Technology, or related field. Candidates with a keen attention to detail and the ability to effectively prioritize tasks. Candidates with excellent communication and interpersonal skills. Individuals with strong problem-solving skills and a passion for technology. Key Responsibilities:• Help in real time IDEMIA monitoring services and application performance and identifying potential issues.• Assist in resolving Customers issues and technical issues related to software applications.• Work with the support team to troubleshoot and resolve application problems.• Make technical investigations for all issues observed in Monitoring Platforms / Customer incidents • Apply workarounds for the known issues, seek for permanent resolutions.• Offer first response to IDEMIA customers complying with strict SLAs.• Assist in creating and updating user guides and documentation for applications.• Learn to conduct training sessions for users on application features and usage.• Participate in incident management processes, assisting in resolving technical issues.• Learn to work with cross-functional teams to address complex problems.• Acquire knowledge of the Idemia applications and their functionalities.• Be willing to learn new tools, technologies, and processes relevant to the role.• Assist in identifying areas for improvement in application support processes.• Follow established policies, procedures, and guidelines for application support.• Maintain confidentiality and security of sensitive information.• Take advantage of learning opportunities to enhance technical and professional skills.• Seek guidance and mentorship from experienced team members.• Actively participate in team meetings, workshops, and training sessions.Requirements• Basic understanding of software development concepts and methodologies. • Knowledge of command line Unix standard tools (Linux): • Ability to investigate infrastructure issues (servers, VMs, disk space, memory, load) from command line • Filesystem understanding • Log investigation (search patterns, understand logging structure) • Identify processes linked to a specific application • Task scheduling using cronjob.• general understanding of Cloud computing concepts, particularly focusing on Microsoft Azure. Amazon Web Services (AWS) is a plus• Network interfaces check / opened ports / active users connected on the same server • Database / Knowledge of SQL is a plus; • Customer oriented, focused on problem resolution. • Previous experience in technical support or IT helpdesk role is a plus.• Advanced level of English.


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