Monitoring systems (nice to have) The Control Room functions as a monitoring and Incident Management unit for all Funds Transfer operational/business process related functions. Global Control Room ensures the availability of all core systems, servers and processes that impact Funds Transfer processing. The individual must be willing to listen, diagnose, and resolve issues in an efficient and timely fashion providing superior quality and excellence to our customers. It is expected that the Control Room senior operator will be able to provide feedback, guidance and training to their staff members. Responsibilities:Monitoring and detection of application failures, slowdown, queue build up, incident response, system issue coordination, and emergency communication with all stakeholders;Complete application troubleshooting and analysis by working with various Technology Support groups;Create and / or update any incident response documentation, communication, and coordination;Participate in testing , implementation, migrations and system enhancementsEnsure any activities and requests related to Funds Transfer Network are completed timely while adhering to various procedures and controls;Performs duties and functions on daily activities;Exchanges ideas and information about potential process enhancements;Support project initiatives; Requirements:3- 5 years of experience with financial transaction services organizations including monitoring payments systems;Experience in assisting with the development and documentation of a systems operations center or data management process, policy, and procedures;Problem solving approach;Familiarity with metrics and reporting best practices;Good analytics skills;Multitasking and well organized person;Strong interpersonal and presentation skills; We offer:This position allows you to work in an international environment, giving you the opportunity to develop cooperation skills and communication with management and virtual teams from different regions, countries and culturesCompetitive salary & social benefits (e.g. private healthcare care, Benefit System, life insurance) Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success A great environment for learning new technology and tools, online and instructor led training opportunities Working in a friendly, dynamic and multinational environment Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas A chance to make a difference with various affinity networks and charity initiative
Apps Monitoring Analyst (Hybrid) in Constanţa
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