Responsibilities• Client management and servicing. Understand client's ask and research objectives and deliver a high-quality research output, meeting client's need• Manage multiple client accounts• Manage a team of 7-10 analysts• Analyze and interpret data using a variety of social media tools, secondary research, digital analytics platforms, and other related tools • Convert data into actionable insights • Use story boarding techniques to create reports on PowerPoint • Create and visualize analysis concepts and models in the report• Come to clear conclusions, implications, and recommendations on the way forward• Ensure accuracy and attention to detail in all phases of the research process • Ensure project timelines are met • Work with clients to understand their business and research objectives • Ensure the client's research/business questions are answered effectively, and to their satisfaction• Lead a project team to ensure team members perform to their best potential, and move up the learning curve• Drive and support Genpact’s transformation towards more automation, and analytics • Internal stakeholder managementQualifications we seek in you!Minimum Qualifications• Graduate degree (any), followed by MBA • Experience in market research methodologies and techniques• Excellent MS Office skills (Advanced Excel, PowerPoint, Word)• Excellent business writing and communication skills• Ability to effectively lead, manage, and mentor a project team• Knowledge about social and digital media research & analytics• Strong analytical and critical thinking skills• Ability to generate insights and inferences from facts/data• Ability to analyze, organize and integrate large amounts information into clear concise presentations Preferred qualifications • Understanding of the pharmaceutical, CPG and retail industry • Experience working with popular social media monitoring tools or management tools • Experience in other visualization tools such as power BI What can we offer? · Attractive salary; · Stable job offers - employment contract · Work in a multicultural and diverse environment with employees from over 30 countries · Genpact supports professional trainings and great career development opportunities. · Free access to our award-winning learning platform · Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Assistant Manager – Social Media Research in Bucuresti
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