Associate Learning Coordinator ( with English and Portuguese ) in Bucuresti

Associate Learning CoordinatorThe Associate Learning Coordinator provides management of and ongoing support for the learning systems utilized by the Learning organization. This role will respond to inquiries from clients and associates regarding training activities; handles all registration, confirmation, reporting and billing activities; and manage training supplies, materials, and training room resources. Serves as Tier 1 contact for all learners with regards to usage of learning systems. Requires direct supervision.The Associate Learning Coordinator will provide support to clients and associates in the following languages (written and spoken communication): English + Portuguese.Additional languages are a plus, especially the following: Dutch, Italian, Spanish, French, Polish, Mandarin. This position requires working hours to support clients in LATAM and to cooperate with colleagues from the Americas. Estimated working hours for the non-standard shift: 2 pm-10 pm Romania time. Benefits for late shift (Taxi, flexibility).RESPONSIBILITIES:Learning Support: Guides internal and external clients when needed through the usage of all learning systems and the class enrollment processes. Performs company and/or individual learner set up and registration transactions into the Learning Management System(s) as needed. Provide technical support to internal and external learners and L&P staff who report difficulty leveraging any of the Learning Systems in accordance with established service level agreements. Maintain appropriate records in ADP's CRM systems to ensure proper resolution and when required, timely escalation to appropriate alternate support resource. Manage personal and team queues in accordance with established SLA's.Learning System Management: Create sessions in the learning systems for Instructor Led Training. Ensure schedules are up to date in the learning systems and aligned with the daily changes of the business. Maintain changes to assigned course instructors, course schedule and course delivery method. Accurately configure and maintain client company and end-user data within learning systems. Pro-actively communicate this configuration and system usage tips to new clients through system job-aids and demonstrations. Manage all aspects of training handout materials including virtual handout availability and ensure supplies for training sessions are available as needed.Learning System Reporting and Billing Processing: Create standard training and billing reports via the learning systems on a set schedule and on request as needed. Generates and distributes weekly rosters and training completion certificates for scheduled classes as needed.Communication & Learning Systems SME: Update all training information sources (i.e., web site which reflects class availability, training database, etc.) in a timely and accurate manner. Document and distribute informational updates on troubleshooting techniques and fixes as they relate to learning systems.Integration: Levels 1 -Monitor integrations between learning systems on a regular basis to ensure consistency and identify any issues.Performs other related duties as assigned.QUALIFICATIONS REQUIRED:High School Diploma/GED or Equivalent in Education and ExperienceExperience: 1-3 years of experience. Entry level position with limited prior training or relevant work experience.Preferred Qualifications field: Is skilled in a range of processes, procedures, and systems to carry out assigned tasks or has developed deep skills in a single area.Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.Recognizes and solves typical problems that can occur in own work area without supervisor approval; evaluates and selects solutions from established options. Geographical scope is typically local (Usually covering one large BU but may also cover several smaller BUs inside the geography); it may also cover small to medium-sized geographies.Uses communication skills to exchange information.Explains technical information within the team.Good communication and client service skills.


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