AWS Service Design Specialist in Bucuresti

Why SoftwareOne? SoftwareOne is in the middle of an exciting transformation journey, becoming one of the fastest-growing global platform, solution, and technology service providers. We offer a full suite of solutions to help organizations transform their technology landscape, and optimize their technology investments, in an increasingly software-defined and cloud-first world. Combining this with our legacy of being a trusted partner to >65,000 customers globally, means that our growth is only just beginning! The role In this role, the Service Design Specialist works with the Service Design Lead to define the framework of delivery in their service line and ensures current and future project demand can be served by delivery resources with the right capacity, background and skillset to achieve best results for the client in the most efficient manner for SoftwareONE Key Responsibilities: Works with the Service Design Lead to design best-in class delivery model for service delivery on group and regional level. Therefore, closely aligned with the “on the ground” experience & improvement suggestions Right-size target delivery mix (remote vs. local) to target cost (as defined by business case) and project/ contract quality requirements Design & Drive innovation through automation portfolio suggestions with Growth & Technology (new and existing services) Review delivery efficiency and cost versus contribution margin required by the service line and look for opportunities to automate or re-balance as needed in collaboration with the Product Owner Engages in continuous cross-functional improvement cycles, using feedback from delivery resources and customers either directly or by engaging with the regional customer service delivery lead for the service line Collects information regarding capability guidelines, best-practices and training curriculums to enable constant improvement in delivery Establish a consistent business management of resources together with the resource management to ensure capacity management Preparation of capacity and capability plan, e.g., based on sales pipeline and forecasts (desirable) Drives specific targets for capability building measures, incl. talent acquisitions, learning & development and the academy (desirable) What we need to see from you Multiple years' of experience in services (preferably both professional and managed) delivery functions within complex environments. Previous experience in service delivery model conception, designing capability and learning programs and capacity forecasting; strong creative and technical skills Experience in pre-sales and delivery motions, preferably in complex customer environments Exposure to key project management frameworks and practices. Managing various stakeholders in complex environments (both internally within the company and externally within customers). Detailed understanding of matrix organizational structures and the dynamics in the sales, pre-sales and delivery domains. Being able to positively impacting people through engaging with them and creating value vs having a direct reporting line Capable of presenting to senior business leaders/decision-makers by reinforcing the value of SWO services to customer’s overall business pain and/or strategic opportunities. Good storytelling / communication, collaboration, and coaching skills (to be applied both internally & externally). #LI-CD1 Job Function Software & Cloud ServicesIn this role, the Service Design Specialist works with the Service Design Lead to define the framework of delivery in their service line and ensures current and future project demand can be served by delivery resources with the right capacity, background and skillset to achieve best results for the client in the most efficient manner for SoftwareONE Key Responsibilities: Works with the Service Design Lead to design best-in class delivery model for service delivery on group and regional level. Therefore, closely aligned with the “on the ground” experience & improvement suggestions Right-size target delivery mix (remote vs. local) to target cost (as defined by business case) and project/ contract quality requirements Design & Drive innovation through automation portfolio suggestions with Growth & Technology (new and existing services) Review delivery efficiency and cost versus contribution margin required by the service line and look for opportunities to automate or re-balance as needed in collaboration with the Product Owner Engages in continuous cross-functional improvement cycles, using feedback from delivery resources and customers either directly or by engaging with the regional customer service delivery lead for the service line Collects information regarding capability guidelines, best-practices and training curriculums to enable constant improvement in delivery Establish a consistent business management of resources together with the resource management to ensure capacity management Preparation of capacity and capability plan, e.g., based on sales pipeline and forecasts (desirable) Drives specific targets for capability building measures, incl. talent acquisitions, learning & development and the academy (desirable)Multiple years' of experience in services (preferably both professional and managed) delivery functions within complex environments. Previous experience in service delivery model conception, designing capability and learning programs and capacity forecasting; strong creative and technical skills Experience in pre-sales and delivery motions, preferably in complex customer environments Exposure to key project management frameworks and practices. Managing various stakeholders in complex environments (both internally within the company and externally within customers). Detailed understanding of matrix organizational structures and the dynamics in the sales, pre-sales and delivery domains. Being able to positively impacting people through engaging with them and creating value vs having a direct reporting line Capable of presenting to senior business leaders/decision-makers by reinforcing the value of SWO services to customer’s overall business pain and/or strategic opportunities. Good storytelling / communication, collaboration, and coaching skills (to be applied both internally & externally). #LI-CD1

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