What do we do?
Introducing Thinkproject PlatformPioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies.
By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem.
What your day will look like
Mission
Your mission is to be a trusted technical partner to your customers, owning relationships end to end and translating complex requirements into high-quality, scalable solutions. Through technical expertise, clear communication, and strong project management, you ensure customer satisfaction and successful delivery.
This role offers the opportunity to play a key part in a major migration project and to grow into more senior roles within Professional Services as you expand your expertise and impact.
Main Responsibilities
Client Ownership & Satisfaction: Manage a defined customer base, handling technical inquiries, troubleshooting issues, and ensuring overall customer satisfaction.
Customer Engagement: Conduct national and international meetings, clearly communicating technical concepts and solutions.
Project Development & Support: Collaborate with customers to define platform requirements and provide technical consulting to resolve complex problems.
Solution Configuration & Delivery: Work with Solution Specialists to configure software solutions, estimate project efforts, and ensure high-quality service delivery.
Long-term Relationship Building: Develop and maintain strong, trust-based customer relationships to support ongoing business growth.
Project Management: Lead and manage customer projects using project management best practices, driving successful outcomes.
What you need to fulfill the role
What we offer
Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Coffee Chat Roulette I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learningWe are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
