Client Service Analyst | Visa applications and Immigration in Bucuresti

Description & Requirements Who we are looking for As a Client Service Analyst in GES, you will work on multiple client accounts and will be responsible for day-to- day communication with and between the Global Deloitte network.Who we are looking for:•Previous work experience as Immigration/Visa Consultant, Travel Consultant, or similar role in the Immigration services industry. Business Visa, Schengen Visa and Global Immigration experience are a plus; •Strong understanding of Visa regime, Immigration requirements, procedures different visa categories and any related legislation; •Detail-oriented and research driven; •Excellent time management and prioritization skills; •Strong attention to details with a focus on quality and efficiency; •Solution-oriented approach - flexibility and ability to adapt to unforeseen situations; •Ability to conduct research independently; •Excellent communication and client services skills; •Motivated, energetic and able to work as part of a team; •Ability to deliver good customer service, perform under pressure, and meet deadlines; •English proficiency (level C1); •In-depth knowledge in the use of Microsoft Office resources (Excel, Outlook). Your future role The successful candidate will be responsible for but not limited to the following: •Providing expert advice to clients in completing Visa applications and planning their upcoming business trips; •Ensuring clients have clear understanding of the Visa requirements and that all applications and documents submitted are accurate and complete; •Organizing and managing relevant documents and paperwork required for the visa applications; •Ensuring that all of the information provided by the client is accurate and correct, meeting all requirements for the Visa application; •Overseeing all aspects of the Visa application, making sure that the application processes runs smoothly and withing the required timeframe guided by the client travel dates; •Oversee the completion of all relevant visa application documents and ensure that they are submitted within the time limit set by the government; •Performing administrative duties such as bundling applications, filing and organizing documents; •Keeping up-to-date with the visa applications / immigration changes; •Answering to specific queries and providing support for visa-related matters; •Delivering training sessions for more junior team members; •Following the internal procedures and policies on quality assurance and continuous improvement, reporting, registration of working hours, etc; •Performing ad-hoc tasks assigned by the Team Leader, in accordance with the objectives of the department.