Garrett is a cutting-edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. With a nearly 70-year legacy, we serve customers worldwide across multiple industries.
We are looking for a Junior Customer Desk Planner to join our team and support daily logistics operations and customer interactions.
What You’ll Do:
As a Junior Customer Desk Planner, you will support the coordination between customers and internal teams, helping ensure smooth order processing and on-time deliveries.
Key Responsibilities:
Enter and update customer orders and forecasts in SAP
Support validation of customer demand vs. available capacity
Assist in flagging potential delays or inconsistencies
Act as a point of contact for customer inquiries related to deliveries
Follow up on shipment status and communicate updates to customers
Support coordination of urgent or special shipments
Monitor demand and delivery data and escalate issues when needed
Support preparation of reports related to delivery performance
Help track customer complaints related to logistics
Assist in following up on resolution actions
Work closely with planning, logistics, and production teams
Participate in team meetings and provide input when needed
Maintain and update SAP data
Support documentation (proof of delivery, reports, etc.)
Assist in audits and internal processes
What We’re Looking For:
Education
Bachelor’s degree (or final year) in Business, Engineering, or similar
Experience
Up to 1–2 years of experience (internship or junior role)
Exposure to supply chain, logistics, or customer service is a plus
Skills
Good communication skills in English (German/French/Italian is a plus)
Basic analytical thinking and attention to detail
Good organizational skills
MS Office knowledge: SAP is a plus (training will be provided)
BENEFITS
• Meal tickets
• 13th salary • Private medical insurance
• A fixed monthly amount received on the Benefits platform with which you can choose
from services such as:
• Extended health insurance for employees and dependents
• Dental care
• Online and offsite shopping discounts
• Private pension
• Vacation vouchers
• Transportation: Metrorex/STB monthly subscriptions or Fuel card
• Access to various events (paintball, escape room, laser tag, rafting, wakeboarding,
movie, theater etc.)
LEARN & DEVELOP
• Extensive online and on-site training programs
• Support for Green Belt Six Sigma Certification
• Peer2Peer Training program: learn and teach one another, offer advice, and engage
• Career growth & promotion opportunities
• International work environment
RELAX & WELL-BEING
• Friendly working environment, alongside talented and dedicated people
Garrett Internal
• Employee assistance program for all our employees (professionals ready to listen and
speak with you on all subjects)
• 26 vacation days per year for all our employees
