Consumer Relations and Project Management Specialist South Central Europe in Bucuresti

Company DescriptionJDE is a subsidiary of JDE Peet’s, the world's leading pure-play coffee and tea company, headquartered in The Netherlands. For more than 265 years, JDE has been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries, through a portfolio of over 50 brands including L’OR, Gevalia, Senseo, Tassimo, Pickwick, Friele and Café Noir. We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup. At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world. Job DescriptionWe are looking for a team member into the Marketing department to lead the Consumer Relations and execute the Project Management for the new products. The role is responsible for the South Central Europe / SCE cluster (Romania, Greece, Bulgaria).The position is responsible for building, retaining and strengthening trusted relations with the consumers within the SCE countries. Also, responsible for leading the execution / implementation of the approved innovations agenda in the countries.The role reports to the Marketing Director SCE, closely working with the Global Consumer care function, as well as cross functionally (for the innovations execution). The key responsibilities include:Develop and manage the consumer retention campaigns and initiativesWork closely with the (third party) Consumer Care Centers, Marketing and Shopper Marketing to develop and maintain a consumer-focused attitude towards activitiesDevelop a consumer science / insight intelligence to understand the consumer interaction with the products, packs and brandsInvestigate and solve the consumers’ inquiries, complaints and suggestionsInvolvement into the recruitment and training of the staff for the consumer care centers to deliver a high standard the consumer serviceLead execution of the new products / changes to the current portfolio projects from the approval stage to the launch into the marketOrganize the local innovation approval meetings as a part of the global approval processQualificationsEnthusiastic about coffee, passionate about consumers and enjoying networkingMinimum 3 years of relevant Marketing Consumer experience preferably in FMCG environment; experience with e-commerce consumer care is much welcomedExcellent communication skills; experience / skills to manage stakeholders in a matrix organizationAppreciation for a fast pace and multitasking working enviromentProject management skills will be considered an assetFluent in Romanian & EnglishAdditional InformationIf you are interested in this career opportunity at JDE, hit the “I’m interested” button and upload your application. What we can offer:The opportunity to join a highly successful global, yet local, coffee company at an exciting time of steep business growth. A strong focus on developing our team members through a series of on the job challenges, coaching and training, with the support of state-of-the-art tools and technologies.


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