Contact Center Associate with Dutch/Portuguese and English in Bucuresti

Key Responsibilities Contact Center Associate with Portuguese and English Work from Office Deliver exemplary customer service via phone calls/email / social media As part of the Contact Center team, manage phone calls/email/social media customer's requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries Your Profile Excellent speaking and writing skills in Portuguese (C level) and English – fluency in speaking and writing correctly and at ease - mandatory Previous work experience in an international tourism environment is a valuable advantage, but not mandatory Good Communication and Customer Service skills, any experience in BPO / Contact centre will be an added advantage Graduate in any discipline / Undergraduate Willingness to search for required information from customers with a strong focus on solving client's requests Proficient in Microsoft Office, Outlook, Social Media Willing to work from the office in a contact center environment Note The positions offer a -day work week with rotating days off, across various shifts including mornings and evenings. The next start dates are June th and June th. The interview process consists of one language test, followed by an offer for successful candidates. Benefits: Meal tickets ( Ron/day) Private medical subscription (Medicover) Transport settlement Free coffee and tea "Bring a friend” Referral Program – Consistent rewards for recommendation Permanent contract with the potential for advancement, providing stability and security. Full paid training provided by the company