Content Moderation - Senior Process Associate - English - On site Bucharest in Bucuresti

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of Content Moderation - Senior Process Associate - English - On site BucharestIn this role, you will be responsible to support businesses, manage knowledge effectively, Manage Quality Metric for the process, upskill of employees in terms of domain, provide industry trained resources at lower cost to business, creating & delivering modules on Communication Excellence & Customer Centric Behaviour. Responsibilities• Induct new hire batches and conduct in-depth pre-process and process training for new hires.• Identify training need intervention and conduct timely refresher training.• Attend calibration session and work with FLMs to ensure all FLMs and their respective teams are on the same page.• Conduct RCA for top error drivers.• Work with FLMs on error improvement action plan.• Contribute insights to improve guidelines, system, and decisions. Verifying insights provided by reps.Candidate Expectations:• High level of energy, drive, enthusiasm, initiative, and commitment.• Excellent communication, consulting, influencing and interpersonal skills.• Passion for ensuring a world class support experience for our community. • Demonstrated ability to perform well in a rapidly changing environment and across multiple sites/teams.• Must be flexible to work weekends as required.• Must be flexible to work Evening/Overnight as required.Qualifications we seek in youMinimum qualifications• Any graduate /Post Graduate degree or equivalent with a solid academic record• Relevant experience in the BPM/ Service Industry, with good experience in a Training/Quality, Learning & Development role, communication, and customer experience improvement programs.Preferred qualifications• Effective probing skills and analyzing / understanding skills• Problem solving skills with customer centric approach• Must be able to work on a flexible schedule (including weekend shift work)What can we offer?• Attractive salary.• Stable job offers - employment contract.• Work in a multicultural environment;• Various trainings (initiating, soft skills).• Possibility of development;• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).


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