CRM Application Administrator in Bucureşti

Hello!

Are you lookingfor a change in your carrier? Would you like to be part of an applicationadmin’s team that is transforming from a traditional way of working towardsPlatform Ops and DevOps industry practices? All this happening inside a TOP EMPLOYER company.

Join us atOrange!

We’ll recruit you from the safety of your home and we’llprepare you for the challenges of this time - your activity will be carried outremotely, during the whole period of the pandemic, and then you will work atthe dedicated Orange headquarter. 

As a CRMApplication Administrator, you will be proud to deliver a grate customerexperience to more than 10 million people – all by operating, maintaining anddeveloping our applications and tools ecosystem.

What you will be doing:

  • Operate, maintain and even develop of complex information systems
  • Ensure second level support for applications, triaging issues, and disseminating them to the platform operator, platform developer or application developer as required
  • Ensure systems availability and performance by measuring, testing, and exploring them; whatever is found to cause the most trouble is where work is prioritized for improvement;
  • Ensure timely and accurate resolution of the incidents;
  • Perform troubleshoot and analysis for finding the root cause of issues; implement the fix.
  • Define, monitor and ensure specific KPI both technical (i.e. latency) and process related (i.e. time to ack a ticket) inside the team
  • Define, monitor and maintain in the agreed values the “error budget” parameter (amount of downtime or lowered performance)
  • Perform On-call activity
  • Manage and improve the Continuous Deployment/Continuous Integration pipelines/process for applications:
  • Manage lifecycle and release management processes for all apps
  • Responsible for the continuous delivery process to build, deploy, and promote applications
  • Ensure apps have automated functional tests that are used by the continuous delivery process to determine successful deployment and operation of applications
  • Ensure monitoring of applications is configured and have rules / alerts for routine and exceptional application conditions
  • Involvement in transversal projects and activities for:
  • Requirements definition
  • Technical solution definition
  • Acceptance strategy
  • Operational testing
  • Implementation of automation/monitoring mechanisms

What you need:

  • IT-related background (Bachelor’s degree or higher).
  • At least 3 years of experience in application administration area, with a proven understanding of applications at a functional and technical level
  • Operating systems: Linux (command line and shell scripting, debug and troubleshooting processes, package installations, mounts, LVM, task automation)
  • Relevant knowledge of:
  • Ability to diagnose application issues (reviewing applications logs, reviewing server stats, etc.)
  • Application Servers: WeblogicServer, Jboss, Tomcat, SpringBoot
  • WebServers: Apache, Nginx
  • WebServices: API REST, SOAP, WSDL endpoints
  • Databases: Oracle, PostgreSQL, MySQL
  • Repositories: Nexus, Artifactory, Git
  • Traffic load balancers: F5 BigIP or other traffic management solution
  • Networking knowledge (TCP/IP, DNS, Routing, etc.)
  • Relevant experience with Disaster Recovery and Business Continuity procedures and processes
  • English and Romanian verbal and written skills
  • Represents a plus if you have experience with:
  • Middleware: Redis, Kafka, Heka, Grafana, Prometheus, Rundeck
  • ELK Stack: Logstash, ElasticSearch, Filebeat, Kibana etc.
  • Monitoring tools: CheckMK, Nagios, Zabbix etc.
  • Container management: Rancher, Kubernetes
  • Scripting: shell, python etc.
  • Contact Center technologies: Genesys, BroadSoft, etc

What’s in it for you, should you choose to work for Orange?

  • Contract type: Full Time
  • Performance Bonuses – Biannually, based on your results & the company’s;
  • Other Bonuses – for Excellence in Innovation & Profit-sharing plan;
  • Loyalty Bonuses, if you extend your stay;
  • Electronic Meal Tickets - as you imagine;
  • Medical & Life insurance for you / facilities for your family, too;
  • Work from Home & Flexible Working Hours;
  • Short Friday & Hello HUB - a different kind of office, should you need a change of scenery;
  • Professional GSM subscription;
  • Personal GSM subscription, also [because we believe in communication!];
  • Special grants on Smartphones & devices;
  • Discounts & installments for Orange products & services;
  • Orange Learning, Remote Learning, Trainings & Career plan mentoring;
  • Wellbeing Program – we support your Zen;
  • Flexible benefits [like special discounts on Gym subscriptions, Tickets for your infant’s nursery, Pension Package or other things you might be interested in];
  • In case of travel: daily allowance, transport and accommodation.
  • & more!

Apply and let’s have a remote-talk – we care for ourcandidates; all the interview stages are online!

Love,

ORANGE – a digital company

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