CRM Data Analyst in Bucuresti

Job Description Are you passionate about turning customer data into actionable insights? We're looking for a CRM Data Analyst to help us better understand and engage our customer base through smart reporting, campaign analysis, and data-driven support for key business initiatives. What you’ll do: Analyze and report on customer base evolution , helping the business make informed decisions; Deliver performance reports for Call Center and Net Promoter Score (NPS) trends; Run and evaluate SMS campaigns targeting specific customer groups; Provide support for the GDPR permissions collection initiative in stores; Contribute to the ARES Program by updating data (closed companies, former employees, key accounts), sending SMS notifications, and preparing related reports and evaluations. Qualifications What we’re looking for: Knowledge of Retail / Wholesale business operations (METRO experience is a big plus); Experience or strong interest in SQL, Python, Google Cloud Platform / BigQuery and Looker; Strong communication and collaboration skills – you enjoy working with others across functions; Curiosity and willingness to learn new tools and business processes; Interest in both data analysis and understanding the business logic behind CRM activities. Additional Information We're ready to train and reward you as a #METROCHAMPION: Lunch and holiday are provided by us through meal vouchers and holiday bonus; Your health is a priority for us, that's why you benefit from private medical insurance; Your performance is rewarded with team or individual bonuses; You get extra days off for various occasions; You have access to psychological, financial and legal counselling for you and your family; You get holiday and special occasion bonuses (Christmas, Easter, 1st of June); You get a referral bonus for new #METROCHAMPIONS for our team; You get discounts on medical and sports subscriptions; We value stability and reward it with extra vacation days and loyalty bonuses.