Cust Exp Professional in Bucuresti

Responsibilities Establish, develop, and maintain effective working relationships with UOP's customers; Align UOP order processing procedures to streamline customer specific requirements within UOP business operating guidelines; Direct the Master Data Group to create new SAP customer numbers and advise them of any customer master data changes; Key point of contact for any pre-sales proposal opportunities;Create SAP sales orders based on Sales Order Form and knowledge of UOP contracts, quotes, customer purchase orders, letters of credit and other negotiable documents. Maintain status updates / coordination with internal functional areas; Request opening (by Treasury) of Stand-By Letters of Credit and Bank Guarantees using templates from signed agreements or, if absent, by coordinating acceptable templates between the customer and Honeywell Treasury; Document Letter of Credit language on invoices accurately with no discrepancies; Issue invoices (including advance payment invoices) and supporting documentation to customers as per signed agreement OR prepare full presentation documents for presentation under letters of credit. Prepare pro-forma invoices as needed and requested by sales or customer;Coordinate with Credit & Collections on outstanding invoices and resolve credit hold issues. Attend customer meetings with regards to invoice payment process and collection to minimize days outstanding. Prepare any documents for audits;Correspond directly with the customer on issues affecting payment, or any product returns;Learn customer billing systems such as Ariba and enter required information directly into a customer's payment system in order for UOP to promptly receive payments;Create credit memos or cancel invoices as necessary, obtaining appropriate authority.Key skills and qualifications Must have Bachelor degree Preferably at least 2 years of experience in the Customer Relations environment and proof of offering exceptional services to customers in Order Management and/or Logistics; Ability to work well under pressure, have the self-confidence and sensitivity to address difficult customer problems, develop strong partnership and work well in a team environment; Knowledge of financial negotiable documents . Letters of Credit, Stand-by Letters of Credit; Knowledge of incoterms; Understanding of financial accounting basics: GAAP (generally accepted accounting principles); SAP or equivalent system-wide application experience, preferably with knowledge of the Sales & Distribution, Project Systems and FICO modules, logistics and distribution expertise with Microsoft Office Suite knowledge; Excellent communication skills both internally and externally across time zones and with customers. Clear Spoken and written English; Excellent time management, attention to details, organization and prioritization skills with a proven record of meeting deadlines.Our offer Competitive Salary regularly increased based on your performance. Market-leading Sales performance incentive rewarding your individual achievements. Enjoy 25 vacation days per year, plus extra days off for life's special events. we provide meal vouchers. Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers). Medical Insurance Plan paid by the company. Christmas and Easter bonuses. Recognition & referral bonus programs. Comprehensive induction, ongoing training, and development to set you up for success. In-house and external learning platforms (Udemy) to continue to expand your skills. Work experience opportunities to help you grow your career with us. Global employee networks to help you connect and grow. Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters. In case of unfortunate events, we support you by offering you free days and financial support (handled on a case-by-case basis) or Family financial aids. Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private, and confidential environment. Your family is growing while working at Honeywell? We congratulate you by offering special bonuses. Frequent Employee Engagement activities fostering an inclusive and diverse work environment. 3 + 2 hybrid work arrangement to support your work-life balance. Flexible working hours. Fresh fruit days in the office. A culture that fosters inclusion, diversity, and innovation in an international work environment Market specific training and ongoing personal development. Experienced leaders to support your professional development.Equal opportunity statementJoin us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#TheFutureIsWhatWeMakeIt #LI-Hybrid


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