As a leading provider of Human Resources consulting services in Transylvania, we deliver regional coverage and specialized expertise across four core areas: recruitment and selection, personnel leasing, assessment centers and HR consultancy. With a strong and consistent presence on the Romanian market, we continue to consolidate our position through a strategic commitment to continuous improvement and alignment with evolving business needs.
Our success is founded on the professionalism of our services, the multidisciplinary capabilities of our consulting team, and the long-standing partnerships we maintain with clients who rely on our support in navigating complex HR challenges.
We collaborate with organizations across a broad range of industries, including IT&C, automotive, outsourcing, pharmaceutical, banking, FMCG and others, building sustainable, long-term relationships that contribute to their organizational growth.
Guided by the principles of client orientation, teamwork, flexibility, excellence, dedication, and responsibility, we remain focused on delivering measurable value and consistently high-quality services to our partners.
• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;
• Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;
• Develops and maintains knowledge of customer and customer specific business environment;
• Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements;
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training;
• Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures;
• Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback;
• The role also involves voice support, including handling inbound calls.
