Job Description
Qualifications
Additional Information
Here’s What You Will Do:
- Solve customer problems in a professional and timely manner
- Send follow-up emails/messages to the customers regarding their concerns
- Respond to potential customers by providing accurate information about our products and services
- Use our online platform to monitor content
- Maintain constant communication with your shift manager to resolve any issues or questions
- Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly
- Rapidly identify any online communication, whether it’s a plain text or a meme and stay up to date with the latest social media trends/lingo
- Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
- Work with various brands from different industries to detect, review and monitor all kinds of content
Qualifications
Here’s What You Will Need:
- A High School Diploma or equivalent
- A personal PC/laptop with a working webcam
- Excellent English communication skills in both written and oral.
- General knowledge and interest in various social media de comunicación platforms
- A good working home environment with a stable internet connection
- Experience as a content moderator / engaging in all social media platforms is a plus!
- Excellent Customer Service skills with the experience of working in a non-voice account
- The ability to work an 8-hour shift, on a rotating schedule, and flexible to work on weekends.
Additional Information
The Perks BrickBrands Offers:
- 100% Remote position
- Healthcare reimbursement
- Continuous learning experience & career growth opportunities
- Offers competitive compensation based on location market rates
- A great opportunity to work with some of the world’s coolest and most innovative brands
- A welcoming environment where even your feedback and suggestions are all being taken into consideration
- Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds
Encouraging all qualified and interested candidates to please send in your CV in English.
