Customer Service Quoting in Bucuresti

Job DescriptionPerform Customer Service Quoting duties.Maintain adherence to Expeditors’ policies and procedures while displaying and communicating Expeditors’ goals and cultureMajor Duties and Responsibilities: Assess incoming spot pricing requests with all relevant information and documentation;Coordinate and review pricing received from branches and product teams in order to secure high quality and competitive price submissions to the customers;Conduct final quality and proposal preparation before submission including sanity checks and benchmarking;Ensure all proposals are keyed-in into Expeditors system as per internal SOP, in addition to customer platform;Ensure systematic follow-up on all outgoing quotes, and feed-back recording into Expeditors system;Ensure all awarded quotes are properly handled and communicated for effective shipment execution and invoicing purposes;Manage deadlines set by customers;Build up strong relationship with all key internal stakeholders (such as branch pricing and product), in order to achieve smooth and efficient communication;Build up strong relationship with customers through quote follow-up, via email, online messaging or phone conversation.;Take initiatives within the team to propose improvements in process or communicationQualifications1 to 3 years related working experienceLanguage: written and spoken English (medium level at minimum); any other language will be a plus;Ability to manage multiple deadlines and projectsKnowledge and understanding of international logistics operations and pricing across multiple modes (is a plus);Pro-active, strong organizational skills, detail oriented;Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Computer literate (Excel, Word, Outlook);Strong customer service oriented attitude

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