Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Location: Bucharest, Romania
Employment type: Full-time
Duties and Responsibilities
- Give players a detailed and quality response, by email or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction.
- Ensure the registering, monitoring and resolution of requests and potential problems that players encounter in their daily use of the game platform.
- Evaluate the possibility of providing a direct response or transferring the request to another service.
- Reach the individual and collective objectives (KPI) set by management.
- Accept feedback and respect the implementation of improvement plans.
- Pre-analyze and report technical issues on the various game sites following the incident management (IM) procedure.
- Take on different schedules as support is guaranteed 24 hours a day by various teams.
Requirements
- Native/fluent in English(C1), both oral and written.
- Additional Spanish or French is a big plus
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Good writing ability and the ability to easily use online communication software and ticket management systems
- Good command of IT tools such as Word, Excel, and Outlook, as well as any other online communication software
- Service and customer satisfaction oriented. Empathetic and diplomatic
- Previous experience in a contact center within a similar role
- Resourceful and stress-resilient personality that can adapt and remain calm in all situations
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being team player at the same time
- Available for 24/7 rotation shift
What we offer
- A friendly work environment that is adapted to reaching optimal performance
- Leadership by talents, values, trust and autonomy
- The opportunity to progress and specialize with our internal mobility system
- A competitive salary package linked to the Romanian market
- The possibility to work remotely (maximum 2 days/week) and to be at least 3 days/week in the offices in Bucharest (AFI Park)
- Meal allowance
- Private health insurance
